Assistant Manager: Lift Experience- Hourly

Vail Resorts • Truckee, CA

7d • $25 - $32 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Lift Experience Team’s mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading. Service is the foundation of everything we stand for at Vail Resorts, and our Lift Experience Team is no exception to this experience of a lifetime. As an Assistant Manager, you will be responsible for the safe operation of resort lifts, oversee employees in the Lift Experience Team, while being courteous and efficient guest service champions with a proven ability to lead.

Requirements

• High School Diploma or GED Equivalent required
• 1-2 years of previous lift or mountain operations experience required
• Must be physically capable of assisting guests while loading lifts; may lift up to 40 lbs
• Must be able to communicate fluently in English
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces.
• Ability to work a flexible schedule including nights, holidays, and weekends

Responsibilities

• Lead daily operations of resort lifts such as scheduling staff, maintaining daily lift documentation, and owning the execution of opening and closing procedures.
• Assist with meetings and on-mountain training of leads and operators in daily operations and safety
• Monitor and document lift operator performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
• Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests
• Works closely with ski patrol, mountain safety, lift maintenance, and lift electric to assist and resolve any problems that may arise on the mountain.
• Receive and assess guest questions, comments and complaints providing timely resolutions
• Train, inspect, and lead the operation in accordance with ANSI, departmental procedures and written or verbal instruction.
• Provide direction and assist with shoveling and raking of snow and ice on a regular basis to maintain loading ramps.
• Design and assist with creating lift maze and safe-loading/unloading areas using appropriate tools.
• Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
• Communication with various departments concerning lift clearance, maintenance, injuries, and guest inquires.
• Create and maintain employee work schedules within department budget.
• Complete employee coaching/ disciplinary sessions, and performance reviews.
• Must comply with the uniform, appearance, and attendance standards.
• Follow the "guest service" guidelines and make guest service a top priority.
• Flexible working hours.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED