Assistant Manager: Lift Experience- Hourly

Vail Resorts • Paoli, IN

7d • $25 - $32 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• High School Diploma or GED
• Minimum of 1 year previous Lift Operations or Lift Maintenance experience
• Minimum of 2 years supervisory experience
• Valid Driver’s License
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook & PowerPoint
• Speak, read and write in fluent English
• Previous guest service experience.
• Flexible schedule, weekends and holidays required especially during peak times.
• Strong guest service skills, attention to detail, professionalism and timeliness.
• Ability to lift up to 50 pounds

Nice To Haves

• Ability to ski or snowboard at a minimum level 6.

Responsibilities

• Demonstrate exemplary attendance, punctuality, professionalism, and reliability at all times.
• Serve as a role model for Lift Experience employees by consistently upholding company standards, policies, and expectations.
• Schedule, supervise, and monitor the daily operation of all lifts while ensuring safe and efficient operations.
• Ensure appropriate staffing levels are maintained and address operational needs as they arise.
• Maintain compliance with all timekeeping, labor, and payroll procedures, including proper clock-in, clock-out, and sign-in/sign-out processes.
• Participate as a member of the resort leadership team and represent the Lift Operations Department in meetings and operational planning discussions.
• Promote and model exceptional guest service while ensuring departmental compliance with guest service standards.
• Train, coach, mentor, and develop both new and returning employees to support departmental success.
• Provide ongoing performance feedback, conduct employee evaluations, support goal setting, and recognize employee achievements.
• Hold team members accountable to company policies, procedures, and operational standards through consistent coaching and corrective action when necessary.
• Support leadership development for Leads and assist in developing future department leaders.
• Ensure compliance with all company safety standards, ANSI requirements, OSHA regulations, and operational procedures.
• Coordinate daily, seasonal, opening, and closing operational responsibilities within the department.
• Assist with strategic planning, budgeting, labor management, and expense control for the department.
• Maintain a safe, organized, professional, and productive work environment.
• Lead by example in decision-making, communication, accountability, and overall job performance.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED