Assistant Store Manager (Full-time) - Louisville, KY

Hibbett•Louisville, KY

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including choosing methods and approaches to meet store goals. The role requires knowledge of each product area or department and upholding the policies, procedures, and standards in the visual manual. The Assistant Manager provides outstanding customer service, promotes store merchandise and services, and assumes supervisory control when the Store Manager is absent. The Assistant Manager is trained in the Store Manager’s responsibilities. The role supports asset control, sales and merchandising plans, restocking, ordering, scheduling, personnel recruiting, training, and evaluation. The Assistant Manager monitors inventory, sales statistics, expenses, inventory movement, and customer trends, and helps ensure departmental standards, profitability, and quality customer service. The position also includes general administrative duties and protecting company assets and financial information through effective internal controls and reporting potential fraud risks. In the Store Manager’s absence, the Assistant Manager supervises employees, including interviewing and training, planning and assigning work, directing staff, and resolving problems. The position is hourly and non-exempt, with a listed pay rate of $12.65 per hour.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including helping customers as they enter and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and carry out Store Manager responsibilities when required.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.