Assistant Store Manager (Full-time) - Louisville, KY

Hibbett•Louisville, KY

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including identifying methods and approaches to accomplish store goals. The role requires knowledge of each product area or department and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager upholds company policies, procedures, and visual standards, assumes supervisory control when the Store Manager is absent, and is trained in the Store Manager’s responsibilities. The Assistant Manager supports asset control, departmental and store planning, recruiting, training, employee evaluation, inventory awareness, and profitability. They guide employees and customers, direct staff, maintain customer-service standards, and perform general administrative duties. In the Store Manager’s absence, the Assistant Manager supervises employees and carries out related responsibilities in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keeping up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards.
Protect company assets and financial information by ensuring internal controls are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, interview and train employees, plan and assign work, direct employees, and resolve problems.