Assistant Manager, Retail

Krispy Kreme•Cleveland, OH

21d•Onsite

About The Position

The Assistant Manager partners with the General Manager to create an excellent customer experience and support overall shop operations. The role involves building a teamwork-focused culture, developing team members’ abilities, and meeting or exceeding shop goals. Krispy Kreme describes the long-term objective as developing the Assistant Manager’s skills toward becoming a General Manager. The Assistant Manager helps manage customer-focused employees through coaching and measurement; supports recruiting, hiring, training, onboarding, and dispute resolution; and maintains knowledge of products and promotions. The role also supports shop accounting and inventory functions, ensures equipment and resources are operational, maintains shop sanitation and cleanliness, and provides exceptional, welcoming customer service. The position includes physical work such as moving objects with force up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly. The work environment includes internal and external conditions, fluctuating shop temperatures and noise, non-air-conditioned production areas, and exposure to allergens including nuts. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving food service or the retail industry.
At least two years of management experience.
Must be at least 18 years old.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.
Travel requirements: 0–10%.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team use, including production equipment, POS systems, retail equipment, drive-thru, and processing equipment.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and foster a culture in which all people feel welcomed and valued.
Support shop operations and help meet or exceed shop goals.