06400 Assistant Store Manager

Sally Beauty Holdings•Alexandria, VA

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. Assistant Managers are responsible for all primary duties when the Store Manager is not present.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

Minimum of 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates' daily goals and activities to deliver strong customer experiences, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel selling.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as the main point of contact for customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to help the team achieve positive results.
Hold associates accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including digital and omnichannel fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management, ordering, shipment processing, payroll-hour management, and appropriate scheduling.
Ensure store opening and closing procedures are followed and follow through on company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and ensure policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and execution compliance.