About The Position

The Assistant Manager helps oversee store operations and is responsible for everything that happens during their shift. The role includes setting an example for the crew, following company policies and procedures, and maintaining cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store standards, cleanliness, marketing, and profitability. The posting describes a hands-on store position that also includes general team-member duties such as operating equipment, stocking ingredients, preparing products, processing orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The description also includes delivery-related duties and requirements, including delivering products by car, distributing flyers and door hangers, and having access to an insured vehicle and a valid driver's license that meets company standards. The work involves standing and walking for much of the shift, handling supplies and food products, using store equipment, and working around hot surfaces, moving parts, food odors, cornmeal dust, and varying temperatures. Delivery work may involve driving in adverse weather, carrying products, and navigating stairs and other terrain. The role requires communication with customers and coworkers, accurate order entry and money handling, and the ability to direct activities, make judgments, and work under stress.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers in person and over the phone.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and continuous hand use.

Responsibilities

  • Oversee everything that happens during the shift and direct crew activities.
  • Follow company policies and procedures and expect the same from the crew.
  • Manage staffing, paperwork, scheduling, food management, and store standards.
  • Control costs, inventory, and cash.
  • Maintain customer relations and provide great customer service.
  • Support store cleanliness, marketing, and profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
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