Assistant Manager - Airport

CC Holdings Restaurant Management Group•Indianapolis, IN

21h•$54,000 - $58,000•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented Assistant Manager to support café operations at the Indianapolis International Airport. The Assistant Manager supports the General Manager, helps lead the management team, and works with team members to provide an exceptional customer experience and uphold the company’s HEART Culture: Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented. The role includes supporting daily shift execution, coaching and developing hourly team members, addressing guest concerns, and assisting with sales, profit, inventory, and product ordering. The Assistant Manager is expected to become proficient in café operations, including sandwiches, smoothies, specialty drinks, and preparation work, and to make sound business decisions in high-pressure or uncertain situations. The location operates Monday through Sunday, with nights and weekends included. Shifts vary between 5:00 AM and 11:00 PM. The anticipated start date is between October and December, depending on hiring and onboarding timelines. Physical duties may include standing and walking for extended periods, moving throughout restaurant and work areas, preparing and handling food, operating restaurant equipment, interacting with customers and team members, maintaining cleanliness and sanitation, and lifting, carrying, pushing, or pulling items consistent with the role. Reasonable accommodation may be available for qualified individuals with disabilities.

Requirements

Minimum of 2 years of experience in the food industry.
Minimum of 2 years of management experience.
Excellent communication and active listening skills.
Passion for and knowledge of food and hospitality.
Ability to manage a team of 20 or more employees.
Experience with product ordering, food cost management, setting pars, and inventory counts.
Technical proficiency in Microsoft Office Suite.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Responsibilities

Promote and facilitate the company’s HEART Culture.
Support the General Manager in daily operations.
Provide an exceptional overall customer experience and consistently deliver high levels of customer service and hospitality.
Identify operational issues and coach team members toward solutions.
Motivate team members to exceed customer expectations and encourage sales growth through hospitality and service excellence.
Assist the management team in achieving positive sales and profit trends.
Work closely with the team while upholding company values and adhering to company policies and procedures.
Become proficient in café operations, including sandwiches, smoothies, specialty drinks, and prep work.
Make sound business decisions during uncertain or high-pressure situations.
Manage a team of 20 or more employees.
Respond to opportunities and operational needs with urgency.
Support daily shift execution and operational flow.
Coach and develop hourly team members.
Handle guest concerns and resolve customer issues professionally.
Assist with inventory management, product ordering, food cost management, setting pars, and inventory counts.
Perform restaurant duties that may include preparing and handling food, operating equipment, and maintaining cleanliness and sanitation standards.