Airport Manager

Avis Budget Group • Cleveland, OH

1d

About The Position

The Airport Manager oversees activities at airport locations to support smooth, profitable operations and positive customer and employee experiences. The role manages rental-counter customer service, vehicle rental arrangements, sales of incremental products, and cleaning and preparation of returned vehicles. It also oversees staffing, customer complaint resolution, operational reporting, budgeting support, gasoline-charge monitoring, and implementation of human resources policies. The position is based in Cleveland, Ohio, United States of America, and includes a willingness to travel.

Requirements

• Bachelor’s degree or equivalent required.
• At least 1 year of leadership and management experience.
• Working knowledge of profit and loss (P&L).
• Strong decision-making ability and independent judgment to establish operational plans within operational guidelines and in support of the business plan.
• Strong analytical and math skills, including the ability to review reports and other data to determine an appropriate course of action.
• Excellent management skills and the ability to provide direction and support to a large staff.
• Very strong communication skills, including the ability to articulate company vision and communicate operational information to staff, operations management, independent contractors, and vendors.
• Very strong organization and administration skills to support smooth daily operations and maintain detailed, accurate records.
• Strong time-management and multitasking skills, including the ability to set priorities in a fast-paced, changing environment.
• Strong customer service skills and the ability to prioritize operations based on customer rental needs.
• Strong problem-solving skills and results-driven orientation, including the ability to drive results and continuous improvement and manage staff performance.
• Working knowledge of MS Office, BART, and O2.
• Willingness to travel.

Nice To Haves

• Experience in car or truck rental, human resources, training, customer service, and general operations is preferred.

Responsibilities

• Manage activities across multiple airport locations involving rental-counter customer service, vehicle rental arrangements, sales of incremental products, and cleaning and preparation of returned vehicles.
• Plan and implement staffing schedules based on business demands and transaction levels, and oversee exempt and nonexempt personnel.
• Ensure customer complaints are handled and resolved in a timely and effective manner.
• Provide statistical information relating to transaction and revenue projections.
• Assist management with preparation of the annual budget.
• Monitor the price of gasoline charges currently being paid.
• Implement human resources policies.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Optional benefits including group auto insurance, group home insurance, pet insurance, legal assistance, identity theft protection, flexible spending account (FSA), accident insurance, critical illness insurance, and additional life insurance coverage.
• Up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Employee Assistance Program offering services such as counseling, financial and legal consultation, and referrals for care services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager