Airport Manager

Avis Budget Group • Cleveland, OH

1d • Onsite

About The Position

The Airport Manager oversees activities at airport locations to ensure smooth, profitable operations and positive customer and employee experiences. The role manages rental-counter service, vehicle rentals, sales of incremental products, and the cleaning and preparation of returned vehicles. It also involves staffing and personnel oversight, resolving customer complaints, reporting on transactions and revenue, supporting budget preparation, monitoring gasoline charges, and implementing human resources policies. The position is based in Cleveland, Ohio, and requires willingness to travel.

Requirements

• Bachelor’s degree (BA/BS) or equivalent required.
• At least 1 year of leadership and management experience.
• Working knowledge of profit and loss (P&L).
• Strong decision-making ability and independent judgment to establish operational plans within operational guidelines and in support of the business plan.
• Strong analytical and math skills, including the ability to review reports and other data to determine a course of action.
• Excellent management skills and ability to direct and support a large number of staff.
• Very strong communication skills, including communicating company vision and accurate day-to-day operational information to staff, operations management, independent contractors, and vendors.
• Strong organization and administration skills to support smooth daily operations and maintain detailed, accurate records.
• Strong time-management and multitasking skills, including prioritizing in a fast-paced, changing environment.
• Strong customer service skills and ability to prioritize operations based on customers’ rental needs.
• Strong problem-solving skills and results-driven orientation, including drive to achieve results and continuous improvement.
• Ability to manage staff performance to drive district results.
• Working knowledge of MS Office, BART, and O2.
• Willingness to travel.

Nice To Haves

• Experience in car or truck rental is preferred.
• Experience in human resources, training, customer service, or general operations.

Responsibilities

• Manage activities across multiple airport locations related to rental-counter customer service, vehicle rentals, sales of incremental products, and preparation of returned vehicles for the next rental.
• Plan and implement staffing schedules based on business demands and transaction levels, and oversee exempt and nonexempt personnel.
• Ensure customer complaints are handled and resolved in a timely and effective manner.
• Provide statistical information relating to transaction and revenue projections.
• Assist management with preparation of the annual budget.
• Monitor gasoline charges currently being paid.
• Implement human resources policies.
• Manage staff performance to drive district results.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits, including group auto insurance, group home insurance, pet insurance, legal assistance, identity theft protection, flexible spending account (FSA), accident insurance, critical illness insurance, and additional life insurance coverage.
• Up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager