Full Time Floating Assistant Manager - Storage Property

Absolute Storage Management•Augusta, GA

3d•Onsite

About The Position

The Full Time Floating Assistant Manager, also known as a Client Happiness Hero & Master of Multitasking, will be responsible for assisting customers with renting units in-person, via phone, and through other advertising/marketing opportunities, enhancing sales through rentals, insurance, and moving supplies. This role involves providing excellent customer service by identifying storage needs and offering solutions, guiding new customers through rental processes, and resolving issues professionally and positively. The Assistant Manager will also maintain the daily cleanliness and organization of the office, restrooms, grounds, and vacant units, keep well-organized records, and perform minor maintenance tasks and regular property inspections. Additionally, the role includes shopping local competitors in-person and online, reporting gathered information to supervisors, performing additional marketing functions, monitoring rates, specials, and revenue-related factors, and handling daily administrative tasks such as cash handling, receipt balancing, collections, payment processing, bank deposits, and completing auctions. At participating locations, the Assistant Manager will also assist tenants with rental truck services.

Requirements

High school diploma/GED required
A background screening will be conducted at time of hire.
For positions that involve driving, a valid driver’s license and reliable transportation are required.

Nice To Haves

Experience in sales or retail environment preferred
Experience in fast-paced, customer service-related environment preferred
Property Manager: At least one year of experience in property management experience preferred

Responsibilities

Assist customers with renting units in-person, via phone, and through other advertising/marketing opportunities; enhance sales through rentals, insurance and moving supplies
Provide excellent customer service by identifying storage needs and offering solutions; guide new customers through rental processes
Resolves issues professionally and positively
Maintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units; keep well-organized records and perform minor maintenance tasks and regular property inspections to ensure timely and consistent completion
Shop local competitors in-person and online; report information gathered, including rates and specials, to supervisors and other departments; perform additional marketing functions as needed
Monitors rates, specials, and revenue-related factors
Perform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits and completing auctions according to policy and laws
If at a participating location, assist tenants with completing, processing and returning rentals through programs such as U-Haul, Penske, or company-owned rental truck services.