Assistant Manager

Sporting Life Group • Toronto, ON

5d • Hybrid

About The Position

As an Assistant Manager with Sporting Life, you will lead customer service across the store, ensuring operational standards are met and delivered. With this role, you will report to and partner closely with the Store General Manager (SGM), supporting with accurate reporting, sales and profit achievement, P&L management, inventory management, productivity and staff performance, control of assets, and staff recruitment and selection.

Requirements

• 3-4 years of senior retail management experience, in a comparable volume store, with P&L responsibility
• Superior communication skills; able to communicate effectively at all levels
• Superior Product Knowledge
• Proven leadership skills with the ability to motivate and train team to achieve desired outcomes
• Strong sense of urgency in dealing with business and staff needs
• Strong multi- tasking and time management skills
• Ability to think in a disciplined and logical manner in an ever-changing environment
• Superior analytical skills
• Proficient with Microsoft Office, Internet Explorer, and POS systems.

Responsibilities

• Leads by example, providing exceptional customer service to Sporting Life’s internal and external customer.
• Serves as a role model for all customer services standards.
• Provides leadership on sales floor when designated as Manager on Duty (MOD).
• Responsible for ensuring exceptional customer service is being achieved by adjusting floor coverage as needed.
• Providing in the moment coaching and feedback to associates.
• Connecting customers to associates while moving through departments / sales floor.
• Ambassador of customer service.
• Resolves and makes final decisions when necessary regarding customer complaints, ensuring 100% customer satisfaction.
• Continuously monitors team and departments and provides feedback to the Operations Manager on opportunities and gaps in operations and staff training within the selling and support area.
• In collaboration with the Operations Manager, ensures that general maintenance in the store is completed per standards.
• Oversees and participates in opening and closing procedures.
• In collaboration with the Operations Manager, ensures departments are well-maintained, re-stocked, and markdowns are complete.
• Provides feedback on merchandise requirements / gaps to Operations Manager.
• Assists in the development and implementation of inventory improvement plans.
• In partnership with Senior Management Team manages responsibilities to consistently achieve audit passing score of 90%.
• Is point on completing timely reporting of WCB incidents and compliance with the Occupational Health and Safety Act (OHSA).
• Attends, actively participates in, and ensures health & safety training requirements are met. (i.e. Safety Talks, First Aid Training, etc.).
• Coaches and leads Department Managers and sales team to provide exceptional customer service.
• Motivates and leads department managers and staff regarding selling skills, store cleanliness, departmental job lists, health and safety practices, employee relations, and compliance with Sporting Life policies and procedures.
• Assists with staff development through on-going coaching, succession planning, performance appraisals, and fair and consistent leadership.
• Conducts effective and motivational daily huddles.
• Conducts daily coaching with Department Managers creating an environment of high-performance through focus and achievement of Department KPI’s and targets.
• Conducts monthly reviews and coaching with department managers with the goal to continuously develop individual and team performance.
• Working with SGM, reviews and leads evaluation of recruitment and succession needs of Department and Department Management teams.
• Completes first interviews for all prospective associates hires.
• Supports contests, initiatives, and in store events to drive sales and engagement.
• In partnership with SGM identifies key priorities and opportunities for training.
• Follows up on completion of required training of Department Managers and department teams.
• Conducts onboarding and ensures orientation is completed within target timeframes.
• Participates and leads in Management Training & PK Sessions.
• Monitors required training completion and reporting within required time frames.

Benefits

• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees