Assistant Manager

Petco • East Boise, ID

1d • Onsite

About The Position

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. They are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. Petco is focused on purpose-driven work, believing what’s good for pets, people and our planet is good for Petco. As an Assistant Manager, you play a critical leadership role in bringing this purpose to life. You support the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences. You are a trusted leader on the sales floor, stepping in as the lead in the General Manager’s absence, and a role model who helps develop talent, drive results, and ensure operational excellence every day.

Requirements

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.

Nice To Haves

• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Act with integrity and care in every decision that impacts pets and their families.
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
• Support daily store operations to ensure smooth workflow and execution.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.
• Serve as a role model for Petco values, behaviors, and service standards.
• Coach partners to strengthen selling skills, pet care knowledge, and customer engagement.
• Support a positive, inclusive, and collaborative team culture.
• Assist with performance management and accountability.
• Execute merchandising standards and ensure accurate inventory levels.
• Support labor efficiency, task prioritization, and operational routines.
• Ensure compliance with all company policies, procedures, and safety standards.
• Assist with additional duties as needed to support business needs.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• The chance to grow your leadership skills while having fun doing meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees