Assistant Manager - Elkhart - FT
About The Position
The Assistant Manager manages the daily operations of a fast-paced retail store, supporting efficient processes across customer service, inventory management, sales, merchandising, and sales-floor operations. The role focuses on creating a welcoming shopping experience while maintaining a productive work environment for staff. It embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position supervises Custodians, Drive Thru Ambassadors, Sales Production Associates, and Textile Sales Associates. It reports to the Store Manager, who evaluates performance annually. The role is full-time, on the day shift, and based at the Elkhart North store in Elkhart, Indiana. The listed pay is $17.00 per hour, with no travel percentage specified beyond the requirement to travel to different job sites.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong supervisory skills, including the ability to inspire, motivate, and hold team members accountable.
- Ability to foster a positive and productive work environment.
- Excellent verbal and written communication skills for engaging with employees, customers, and management.
- Ability to communicate clearly and effectively in varied situations.
- Skill in resolving customer concerns and commitment to high standards of customer service and customer satisfaction.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver's license, and proof of insurance to travel to different job sites.
- Authorization to work in the United States.
- Flexible availability, including nights and weekends.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to effectively and safely use standard office and light industrial equipment.
Responsibilities
- Participate in recruiting and hiring qualified candidates to build a competent and diverse team.
- Develop and implement training so staff understand company policies, procedures, and customer-service standards.
- Monitor employee performance and provide constructive feedback and coaching to support professional growth and accountability.
- Take appropriate disciplinary action when needed to maintain standards of conduct and performance.
- Supervise and coordinate daily store operations, including inventory, merchandising, sales-floor operations, and customer service.
- Coordinate departments to achieve business goals, improve workflow efficiency, and provide an exceptional customer shopping experience.
- Establish and enforce safety protocols to maintain a secure environment for employees and customers.
- Monitor security risks, including internal theft and shoplifting, and take proactive measures to reduce them.
- Promote safety awareness and compliance among staff.
- Communicate with the Store Manager about operations, staff performance, and challenges.
- Participate in regular meetings to discuss store performance, share insights, and collaborate on improvement strategies.
- Help develop and implement corrective action plans for operational issues, and monitor their execution and outcomes.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
