Assistant Manager - Retail Store Operations FT (Laredo Store)

Goodwill San Antonio•Laredo, TX

2d•$45,000 - $45,000•Onsite

About The Position

The Assistant Manager co-leads retail store teams and co-manages store and donation operations to meet or exceed established goals. Reporting to the General Manager/Retail Store Operations, this role prioritizes team-member safety and mission services, excellent customer service, and the proper safeguarding and handling of customer donations to maximize their value to Goodwill’s mission. The Assistant Manager leads staffing, training, employee development, scheduling, merchandising, sales, production, and donation operations. The role monitors store performance and expenses, addresses underperformance and operational deficiencies, and works with other departments to support efficient operations. It also ensures that employees are informed, trained, evaluated, and managed in accordance with organizational policies and applicable laws. The position requires responding to emergency calls during and after store hours.

Requirements

High school diploma.
At least 3 years of experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income, and other organizational goals.
Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
Ability to lift up to 40 pounds in support of donation and production areas and meet the physical requirements of the position.
For positions requiring driving: maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.

Nice To Haves

Some college is strongly preferred.
A bachelor’s degree in management, operations, or a similar field is a plus.
Experience in nonprofit and human services work environments is a strong plus.

Responsibilities

Prioritize mission services for retail team members and collaborate with life skills coaches and Human Resources to deliver them.
Establish a culture of safety, ethics, and quality in retail and donation operations.
Lead, train, guide, support, mentor, and develop team members; promote continuous learning and improvement.
Select and develop employees, build teamwork, engage employees through servant leadership, and address turnover and attendance issues through effective communication.
Develop and implement staffing models and scheduling procedures, monitor their effectiveness, and make corrections as needed.
Ensure high standards for customer service and cleanliness, promptly correcting deficiencies.
Meet or exceed budgeted revenue, net income, expense ratio, and other assigned goals; analyze variances and implement improvement plans.
Ensure standardized merchandising, sales, and production procedures are trained and followed, and maintain appropriate staffing to keep the sales floor stocked with quality goods.
Train team members to provide strong customer service and maintain a strong work ethic at donation locations.
Control expenses and protect organizational assets; monitor audits and observations to minimize shrinkage and take corrective action.
Communicate Goodwill initiatives, programs, benefits, announcements, goals, progress, expectations, and accountabilities to employees.
Collaborate with Logistics and Transportation to improve store operations efficiency.
Maintain employee skills through on-the-job training and formal programs, with particular attention to safety training.
Encourage ongoing performance and development discussions and deliver timely, quality performance appraisals.
Coordinate with Human Resources on recognition, promotions, transfers, corrective actions, and dismissals in accordance with organizational policies and applicable laws.
Respond promptly and appropriately to emergency calls during and after store hours.