Assistant Manager - Retail Store Operations FT (Laredo Store) (35218)

Goodwill San Antonio•Laredo, TX

About The Position

The Assistant Manager co-leads retail store teams and co-manages store and donation operations to meet or exceed established goals. Reporting to the General Manager/Retail Store Operations, this role prioritizes employee safety, mission services for team members, excellent customer service, and the proper handling of customer donations to maximize their value to Goodwill’s mission. The Assistant Manager leads, trains, and develops employees; builds strong teamwork; establishes a culture of safety, ethics, and quality; and oversees staffing, scheduling, retail sales, merchandising, production, and donation operations. The role monitors performance against revenue, net income, expense, and other goals; analyzes variances and implements improvement plans; protects organizational assets; and works collaboratively with Human Resources, life skills coaches, and Logistics and Transportation. The position also supports employee communications, training, performance reviews, recognition, and policy-compliant personnel actions, and responds to emergency calls during and after store hours.

Requirements

High school diploma.
At least 3 years of experience supervising production and/or retail operations using standardized quality and productivity processes to achieve organizational goals.
Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
Ability to lift up to 40 pounds in support of donation and production areas and meet the physical requirements of the position.

Nice To Haves

Some college education is strongly preferred.
A bachelor’s degree in management, operations, or a similar field is a plus.
Experience in nonprofit and human services work environments is a strong plus.
For positions requiring driving: a valid driver’s license and automobile insurance coverage, and ability to travel as needed when using a personal vehicle for company business.

Responsibilities

Prioritize delivery of mission services to retail team members and collaborate with life skills coaches and Human Resources.
Establish a culture of safety, ethics, and quality throughout retail and donation operations.
Lead, train, guide, mentor, and develop team members to support continuous learning and performance improvement.
Select, train, and develop employees; build teamwork and engage employees through servant leadership and professional communication.
Develop staffing models and scheduling procedures, monitor their effectiveness, and make course corrections.
Maintain high standards for customer service and cleanliness and promptly correct deficiencies.
Meet or exceed budgeted revenue, net income, expense ratio, and other assigned goals and metrics; analyze under-performance and implement improvement plans.
Ensure standardized merchandising, sales, and production procedures are trained and followed, and staff sales and production areas to keep the sales floor stocked with quality goods.
Train and maintain strong customer service and work ethic at donation locations.
Control expenses and protect organizational assets by monitoring audits and observations to minimize shrinkage and taking corrective action.
Communicate Goodwill initiatives, programs, benefits, announcements, goals, progress, expectations, and accountabilities to employees.
Work collaboratively with Logistics and Transportation to improve store operations efficiency.
Maintain team members’ skills through on-the-job training and formal training programs, with particular attention to safety.
Encourage ongoing performance and development discussions and deliver timely, quality performance appraisals.
Coordinate with Human Resources on rewards and recognition, promotions, transfers, corrective actions, and dismissals in accordance with policies and applicable laws.
Respond promptly and appropriately to emergency calls during and after store hours.