Assistant Manager - Bridgeton

CNG Holdings•Bridgeton, MO

2d•Onsite

About The Position

The Assistant Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The Assistant Manager serves and educates customers about financial products and services, responds to inquiries and concerns, handles cash and transactions, and follows company policies and applicable regulations. The position requires travel to stores within the assigned district using a personal vehicle and may involve travel to neighboring districts or overnight travel. Assigned shifts must be worked as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling.

Responsibilities

Present and explain available products and services to customers based on their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and help resolve customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; transfer cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or pick up bank funds if assigned.
Balance batch receipts with store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and potentially to neighboring districts.
Work assigned shifts as scheduled.
Perform other duties as assigned.