Assistant Store Manager Cosmoprof-09784

Sally Beauty Holdings•Niagara Falls, NY

2d•$17 - $20

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The Assistant Manager supervises daily associate goals and activities, supports in-store and Omni-channel sales, maintains merchandising and other brand standards, resolves customer concerns, and monitors store trends. The role trains, coaches, and develops associates, supports recruiting, enforces company policies, maintains associate relations, and fosters diversity, inclusion, and belonging. It also ensures company processes and digital fulfillment strategies are followed; supports inventory, payroll, scheduling, and opening and closing procedures; and safeguards the store through safety, loss-prevention, cash, inventory, and HAZMAT procedures. The position requires physical activity including extended standing and walking, recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items such as shipment or record boxes. The employee may occasionally work in other stores. The work environment is a retail setting and may also include offices, meeting and training rooms, residences, or commercial vehicles, with ordinary workplace risks and normal safety precautions.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Ability to lead or support a team of associates to meet business objectives.
Effective communication with the team and management.
Scheduling availability to meet the needs of the business.
Physical ability to stand and walk for extended periods; bend, crouch, stoop, stretch, and reach repeatedly; and lift moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates' daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Support in-store selling and Omni-channel business, and ensure brand standards for merchandising, planograms, marketing, back rooms, and dress code are met.
Resolve customer issues and concerns and analyze store trends to anticipate customer demand.
Engage, train, develop, recruit, coach, and counsel associates to achieve positive results and build strong teams.
Hold associates accountable to company policies and expectations; resolve associate concerns and communicate relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
Foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Support effective inventory management, including ordering and shipment processing; manage payroll hours and schedules according to business needs.
Ensure store opening and closing procedures are performed correctly and follow through accurately and on time with company directives, assignments, and projects.
Maintain a safe store environment and enforce company policies and procedures.
Protect company assets by ensuring inventory and cash controls are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and procedures are followed.
Perform all primary duties when the Store Manager is not present.