Assistant Manager

Church at the Park • Monmouth, OR

2d • Hybrid

About The Position

This position is responsible for assisting in the oversight of the site's day-to-day operations. The Assistant Manager focuses on one or more of the following areas: providing support and development to shelter staff navigating through the day-to-day operations as well as case management and peer support, ensuring tasks are being completed and all reporting is up to date.

Requirements

• High School diploma or GED is strongly preferred but not required.
• Two (2) or more years of social services experience; and/or equivalent combination of education and experience preferred but not required.
• Three (3) or more years of supervision is preferred.
• Committed to trauma informed care and harm reduction approaches.
• Demonstrated experience in mediation between persons exhibiting escalated behavior.
• Strong organizational skills and ability to manage multiple participants' needs effectively.
• MUST have a valid Oregon Driver’s license; must have been a licensed driver for at least three (3) years; must have a driving record that permits coverage under C@P’s company insurance.
• All applicants must successfully pass a preemployment drug screening prior to beginning employment.

Responsibilities

• Develops relationships with shelter staff and participants.
• Communicates and works closely with the Shelter Manager and ensures participant transition and action plans are implemented in a timely manner.
• Provides calm, decisive leadership to staff while on shift.
• Helps facilitate coverage when on shift as needed.
• Communicates participant or safety concerns proactively with the Shelter Manager.
• Communicates updates to the Shelter Manager.
• A first point of contact for community partners and service providers coming on site.
• Carries out shelter protocols and emergency procedures in the event of an incident.
• Ensures that Pass Downs are reviewed daily to support staff in addressing participant concerns.
• Posts relevant updates to homebase and the pass down log.
• Uses trauma-informed care principles when interacting with staff and participants.
• Goes over participant grievance forms and follows up with the Shelter Manager as needed.
• Meets with case managers weekly to review care plans and participant progress. Help case managers implement and build care plans by identifying action steps and resources.
• Establishes and implements training for staff in both individual and group settings.
• Assists in the onboarding process of staff including sending out required training, tracking completed onboarding steps, and following up with staff to complete any missing tasks related to onboarding.
• Ensures staff have all the tools to help them meet job expectations and requirements.
• Trains, coaches, and develops staff. Address concerns with staff and provide support as needed.
• Attends and engages with regular monthly Safety Team meetings and reports to the Safety Training & Compliance Manager.
• Collaborates with Salem Housing Authority, ARCHES, and other service providers to help strengthen partnerships between providers and case managers.
• Supports the Navigation team in identifying referral needs including, but not limited to, HSN, FCO, Outreach, YHDP Outreach, drug and alcohol treatment, domestic violence services, and housing services.
• Supports Case Managers with their ability to assist participants in obtaining a birth certificate, ID, free phone, transportation vouchers, Oregon Health Plan, and other resources, as needed.
• Answers questions from participants and clarifies site expectations and standards.
• Conducts intakes for incoming participants.
• Assigns new participants to Case Managers.
• Oversees the outtake process is successfully completed upon participant departure.
• Completes weekly staffing with Navigation team and help identify any case management support needed.
• Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.
• Supports Navigation team coverage as needed.
• Ensures thorough and accurate documentation of client interactions, services provided, and progress toward housing and health-related goals.
• Submits all data, case notes, and reports as required by program and grant guidelines.
• Ensures all Personal Health Information (PHI) is handled in compliance with HIPAA standards.
• Participates in case conferencing and interdisciplinary team meetings to coordinate client care and share insights on best practices for health and housing stability.
• Assists in developing case management strategies in coordination with shelter managers and Case Management teams.
• Participates in training initiatives, including the Community Health Worker Training Initiative and Learning Management System development, to enhance team capacity.
• Provides training and guidance to staff and participants on navigating the healthcare system, understanding medical coverage options, and advocating for healthcare.
• Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.
• Ensures tracking and reports on participants' progress toward case plan goals, including health, housing, and income outcomes.
• Upholds supportive housing policies and procedures while maintaining healthy, professional relationships, and boundaries with participants.
• Cultivating the mission and values of C@P by developing and working with community partners and Church at the Park programs.
• Networks and attends meetings with other social service agencies to promote interagency cooperation and coordination.
• Participates in collaborative opportunities for outreach efforts alongside partnering organizations, including Salem Housing Authority, HIV Alliance, Easter Seals, ARCHES, Northwest Human Services, etc.
• Collaborates with all team members in a respectful and collaborative manner, following C@P’s values of seeing with compassion, building relationship, practicing empathetic listening and pursuing peacemaking, while utilizing the outward mindset and non-violent communication principles.
• Attends required training, team meetings, and learn about policies and procedures for C@P operations.
• Attends and participates in leadership meetings and shares the culture of C@P with participants and staff on site.

Benefits

• medical
• dental
• vision
• voluntary life insurance
• generous paid time off (PTO) policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees