Assistant Manager

World Market•North Canton, OH

About The Position

The Assistant Manager is a key leadership role focused on driving sales and profitability, fostering a customer-first selling culture, and executing daily business priorities. In partnership with the Store Manager, the Assistant Manager leads and develops a high-performance team while maintaining World Market’s values, brand, policies, and operational standards. Leadership responsibilities may cover Customer Experience, Freight Flow, Operations, and/or Merchandising; the assigned area depends on business needs and the associate’s experience, skills, and career goals.

Requirements

Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
Effective communication skills, openness to feedback, and the ability to adapt quickly.
Ability to provide in-the-moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Ability to plan and prioritize according to business needs.
Strong sense of urgency.
Attention to detail.
Creative problem-solving skills.
Sound decision-making skills.
Effective delegation skills.
Ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
Minimum age of 21 years.

Nice To Haves

At least 2 years of leadership experience in a fast-paced specialty retail environment (preferred).

Responsibilities

Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
Analyze business trends using available reporting, identify business opportunities, and take appropriate action.
Exemplify, maintain, and foster World Market’s culture and values.
Plan and execute daily business tasks and duties assigned by the Store Manager, including when the Store Manager is absent.
Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
Use company tools and training resources to educate associates and validate their execution of key business functions.
Validate and maintain Loss Prevention policies and procedures and inventory management initiatives.
Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Benefits

Flexible scheduling that supports work-life balance.
Up to 30% shopping discount for the associate and their designated shopper.
Wellness resources.
Anniversary and recognition programs.
Hands-on training for career growth.
401(k) retirement savings plan for eligible full-time and part-time associates after three months of service.
Medical, dental, vision, prescription drug, and life insurance offerings for eligible full-time associates, beginning the first of the month following 30 days of continuous employment.
Flexible Spending benefits.
Commuter benefits.
Employee Assistance Program.