Assistant Store Manager (Full-time) - Altus, OK

Hibbett•Altus, OK

11d

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department, adherence to policies and standards in the visual manual, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The Assistant Manager supports store asset control, personnel recruiting, training, and evaluation, and the planning and execution of selling, restocking, merchandising, ordering, and scheduling. The role helps ensure departmental standards, profitability, quality customer service, and accurate internal controls. The Assistant Manager also guides employees and customers across departments, monitors inventory and customer trends, and performs general administrative duties as needed.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager and help establish action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers in all departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability across departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including helping customers as they enter and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and directing work, assigning duties, and resolving problems.