Assistant Store Manager (Full-time) - Norman, OK

Hibbett•Norman, OK

11d

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department and adherence to policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and delivers outstanding customer service. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in Store Manager responsibilities. The position also supports personnel recruiting, training, and evaluation; helps manage inventory, sales, expenses, and departmental standards; and protects company assets and financial information by following internal controls and reporting potential fraud risks. The Assistant Manager supervises employees when the Store Manager is absent.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team-player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including helping customers as they enter the store and assisting multiple customers during peak periods.
Promote and sell the company’s services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by ensuring internal controls are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.