Assistant Store Manager (Full-time) - Racine, WI

Hibbett•Racine, WI

About The Position

The Assistant Manager supports and consults with the Store Manager on overall store operations and administrative duties, including determining methods to achieve store goals. The role requires knowledge of the store’s product areas and departments, adherence to policies, procedures, and visual standards, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities. The position supports store asset control, sales and merchandising activities, inventory and expense awareness, staff recruitment and development, and the completion of departmental responsibilities. It also includes general administrative work, customer service, selling merchandise and services, and protecting company assets and financial information through effective internal controls.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player with a passion for outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and serving multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards, including those in operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in Store Manager responsibilities.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems in accordance with company policies and applicable laws.