About The Position

The Assistant Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and inventory controls, cash handling, food management, customer relations, cleanliness, marketing, and profitability. The role requires setting an example for the crew, following company policies and procedures, maintaining store standards, providing customer service, and ensuring attendance and punctuality. Team members receive on-the-job orientation and training. The posting also describes general store duties and delivery requirements, including operating equipment, preparing products, processing orders, stocking ingredients, taking inventory, cleaning, and—where delivery duties apply—delivering orders by car.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers in person and over the phone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, analyze and compile data, and make judgments and decisions.
  • For delivery duties, a valid driver's license with a safe driving record meeting company standards.
  • For delivery duties, access to an insured vehicle usable for delivery.
  • For delivery duties, navigation skills to read a map and locate addresses, and ability to navigate adverse terrain while carrying products.

Responsibilities

  • Oversee all activities and operations during a shift.
  • Manage staffing, paperwork, schedules, food, inventory, costs, cash, and profitability.
  • Maintain customer relations and provide great customer service.
  • Set an example for crew members and follow all company policies and procedures.
  • Maintain store cleanliness, a professional image, and adherence to standards.
  • Support marketing activities and maintain attendance and punctuality.
  • Operate equipment, stock ingredients, prepare products, and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • For delivery duties, deliver products by car to customers and deliver flyers and door hangers.

Benefits

  • On-the-job orientation and training
  • Flexible work environment
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