Assistant Manager - East Bluff, Pinole CA

Eden Housing•Pinole, CA

5d•$20 - $24•Onsite

About The Position

The Assistant Manager assists the Community Manager with the day-to-day operation and maintenance of housing facilities and equipment, within established management operating and fiscal policies. The housing projects serve low-income families, seniors, special users, and other eligible individuals in single- or multi-unit dwellings. Under the Community Manager’s general supervision, the role supports administrative operations, resident services, compliance, and financial recordkeeping. The Assistant Manager helps promote harmonious relationships among residents, housing personnel, and the broader community, while applying project and program rules consistently and treating residents with sensitivity to their cultural backgrounds, economic status, and special needs. The position requires a professional manner, sound judgment, integrity, and participation in a culture of inclusivity.

Requirements

At least 6 months of clerical, office, or other related experience and/or training.
Ability to read, analyze, and interpret business and professional publications, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or business community members.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively to management, public groups and officials, and boards of directors.
Ability to calculate discounts, interest, proportions, and percentages; produce budgets; analyze financial reports and income statements; and perform cost analyses.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

Professional and accurate typing speed of at least 40 words per minute.
Previous property management experience.
General understanding of preventive and ongoing apartment maintenance.
Computer literacy, including PC hardware; familiarity with YARDI software is a plus.
Proficiency with word-processing and spreadsheet software, including Word, Excel, and Outlook.
Self-starter with flexibility, attention to detail, and strong organizational skills.
Ability to work independently and in a team environment.
Experience working with diverse groups, including staff, residents, and outside contacts.
Commitment to the company’s goals and philosophy, and passion for equitable housing.
Experience with HUD or CTCAC properties.

Responsibilities

Order office supplies.
Schedule maintenance repairs, generate and file completed work orders, and follow up as appropriate.
Assist with resident move-in and move-out procedures and unit inspections.
Maintain the wait list and process applications in accordance with compliance regulations and company policies; explain move-in procedures.
Collect rent, account for collected funds, and make daily bank deposits as needed.
Answer telephone calls and handle office interactions in a friendly, courteous, and sincere manner.
Sort and distribute internal office mail.
Prepare resident recertifications by interviewing residents, obtaining documentation, completing worksheets, and submitting worksheets for approval.
Compile and maintain accurate resident records, including emergency information and incident reports.
Maintain resident files in an orderly manner according to company policies.
Refer applicants to alternative housing when units are occupied or the wait list is closed.
Apply project rules and regulations consistently.
Apply applicable program rules and regulations consistently, including HUD, CHFA, RHCP, and TCAC requirements.
Prepare Project Status Reports.
Maintain a clean, organized office and a businesslike, professional appearance.
Promote harmonious relations among residents, housing personnel, and community members.
Represent the project in business-related matters with residents and the community.
Maintain congenial relationships with residents and resident service coordinators or agencies, and demonstrate sensitivity to residents’ backgrounds, circumstances, and needs.
Exercise sound judgment, consistency, and self-control in dealings with residents and in other business matters.
Demonstrate integrity in financial matters, reporting, and relationships with residents and coworkers.
Actively participate in the organization’s culture of inclusivity.