Assistant Manager (09192)660 South Fifth St.

Domino's Franchise•Springfield, IL

About The Position

We are seeking a dynamic and organized Assistant Manager to support day-to-day business operations in Springfield, United States. The role involves helping oversee store operations, leading team members, maintaining customer service standards, supporting inventory and staffing activities, and assisting with financial and compliance tasks. The Assistant Manager steps in for the Manager when needed and handles decisions and escalated issues in the Manager’s absence. The position is with a pizza delivery business. The posting also describes team leadership during a shift, working with staff of 3 to 30 people, and the need to work when the team is busiest. Stores are open every day of the year, including weekends and holidays; schedules are described as flexible, but the employee must be willing to work when needed. The company says it provides a fun and flexible workplace and work experience employees can rely on.

Requirements

Proven leadership skills and the ability to motivate and guide team members.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Time-management and multitasking skills.
Customer-oriented mindset and commitment to exceptional service.
Computer literacy, including proficiency in MS Office and familiarity with point-of-sale systems.
Knowledge of retail operations and customer-service best practices.
Basic understanding of financial management and reporting.
Experience leading a team; the posting describes managing 3 to 30 staff during a shift.
Clean driving record and ability to pass a Motor Vehicle Record check.
Access to a reliable, insured vehicle and a valid driver's license.
At least 18 years old.
Willingness to work various shifts, including weekends and holidays, as needed.

Nice To Haves

Bachelor's degree in Business Administration or a related field is preferred.

Responsibilities

Assist the Manager in overseeing daily operations and ensuring the business functions smoothly.
Lead and motivate team members to achieve performance goals and maintain high customer-service standards.
Handle customer inquiries and complaints and help ensure customer satisfaction.
Support inventory management, including ordering and tracking stock.
Assist with creating employee schedules and managing staff performance.
Contribute to implementing company policies and procedures.
Participate in training and developing new team members.
Assist with cash handling, deposits, and basic financial reporting.
Help ensure compliance with safety and security protocols.
Act for the Manager when they are absent, making decisions and handling escalated issues.
Manage staff during shifts and help ensure the team is in the right place, at the right time, and doing the right thing.
Model punctuality, a positive attitude, high standards in customer and coworker interactions, and appropriate dress.