00559 Assistant Store Manager

Sally Beauty•Tempe, AZ

22d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; providing optimal customer experiences; overseeing store operations; and maintaining brand standards. The Assistant Manager helps develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role. The role supervises and supports associates’ daily goals and activities to deliver strong customer experiences, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel selling. It maintains brand standards, addresses customer concerns, and analyzes store trends and customer demand. The Assistant Manager trains and develops associates, recruits candidates, coaches and counsels team members, reinforces company policies, resolves associate concerns, and fosters an inclusive workplace. The Assistant Manager supports execution and improvement of company processes, including digital fulfillment strategies. Responsibilities also include supporting inventory, payroll, scheduling, opening and closing procedures, company directives and projects, safety, loss prevention, cash and inventory controls, and HAZMAT compliance. The position may require working in other stores from time to time and involves standing, walking, bending, crouching, reaching, and lifting moderately heavy items.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver exceptional customer experiences, maximize sales and KPIs, and build customer loyalty.
Support in-store and omnichannel selling and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to support team performance and fill positions as needed.
Hold associates accountable to company policies and expectations, maintain positive associate relations, and keep associates informed of relevant company information.
Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
Foster diversity, inclusion, and belonging in the workplace.
Execute, manage, analyze, and continuously improve company processes, including digital strategies such as SFS, SDD, and BOPIS fulfillment.
Support inventory management, payroll allocation, and scheduling to meet business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Help maintain a safe store environment and ensure policies and procedures are followed.
Protect company assets by following inventory and cash controls related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and execution compliance.
Perform primary duties when the Store Manager is not present.