Restaurant Assistant Manager

Potbelly • Bellevue, WA

28d • Onsite

About The Position

The Assistant Manager leads according to Potbelly’s values and develops employees to deliver strong product quality and customer service, build sales, and control costs during each shift. The role requires judgment and discretion when supervising employees and resolving customer issues, while following Potbelly operating policies and procedures. The position is full-time, nonexempt, based in-shop, and reports to the General Manager. Travel is rare.

Responsibilities span people leadership, customer experience, sales, and profit. The Assistant Manager trains, coaches, evaluates, schedules, and supports Associates and Shift Leaders; maintains shop standards for food quality, service, cleanliness, safety, and security; handles customer complaints; promotes neighborhood marketing; and manages assigned profit-and-loss items, inventory, preparation, and cash handling.

The position requires at least 45 hours per week and the ability to work in a fast-paced, high-volume restaurant. Work takes place primarily indoors, with some outdoor work, and involves prolonged standing and walking, lifting, frequent movement and reaching, and exposure to noise and potential food allergens.

Requirements

• At least 2 years of management experience in a restaurant or retail environment.
• High school degree.
• Must complete and pass a Food Safety Certification course. Illinois certification must be through the Illinois Department of Public Health; in other states, certification must be through ServSafe, the National Registry of Food Safety Professionals, or Prometric. Managers who fail after two attempts are not qualified to continue in a management capacity.
• Ability to comprehend and communicate in English verbally and in writing to perform job responsibilities.
• Ability to manage a fast-paced, high-volume, customer-focused restaurant, including coordinating schedules, supervising and counseling employees, problem-solving, maintaining cleanliness, executing marketing plans, training employees, and providing great customer service.
• Ability to meet deadlines, prioritize, and run an effective shift.
• Exceptional customer service skills and strong business acumen.
• Strong written and verbal interpersonal and communication skills.
• Strong organizational skills and ability to multitask.
• Ability to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Knowledge of Microsoft Office.
• Ability and stamina to work at least 45 hours per week.
• Ability to stand and walk for 9–10 hours per day and sit for 1–2 hours per day; exert well-paced, frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Ability to frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Ability to work in warm and cool environments and tolerate noise and potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead and behave according to Potbelly values.
• Train, coach, develop, and formally evaluate Associates and Shift Leaders; complete and sign off on appraisals.
• Conduct weekly feedback sessions and monthly meetings with Associates, Certified Trainers, and Shift Leaders.
• Educate and enforce work rules, personnel policies, labor laws, and security and safety procedures; recommend or implement corrective action as appropriate.
• Recommend hiring and retention decisions and execute plans to decrease turnover and improve employee job satisfaction.
• Effectively schedule Associates, Certified Trainers, and Shift Leaders; update the shop communication board and develop the musician schedule.
• Handle customer complaints and maintain standards for product quality, service speed and quality, cleanliness, and sanitation.
• Assign daily cleaning duties and conduct weekly follow-up; manage back-of-the-house standards and enforce food safety, uniform, security, and safety procedures.
• Drive neighborhood marketing and promotions, including sourcing and blitzing outside the shop for recruiting and marketing.
• Control assigned profit-and-loss line items, including food components, labor, waste, and cash across shifts.
• Count drawers and ensure cash-handling procedures are followed.
• Update the daily prep sheet weekly, maintain food pars and inventory, and place shop orders.

Benefits

• Comprehensive medical, dental, and vision benefits for eligible salaried and hourly employees.
• Group life insurance for eligible salaried and hourly employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED