Assistant Manager (03052) - 517 W Base

Domino's Franchise•Madison, FL

About The Position

The Assistant Manager assists the General Manager with coordinating store operations and taking ownership of tasks and assignments given to the team. The role covers day-to-day operations, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, time management, store cleanliness, and marketing. The Assistant Manager sets an example for the crew, mentors team members, helps develop future managers, encourages existing team members, and recruits new employees. The role requires following company policies and procedures, maintaining professional appearance and Domino's image standards, providing great customer service and effective service recovery, and demonstrating dependable attendance and punctuality. General store duties include learning and training operational tasks, operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning the store and equipment. The role also involves communicating with customers and coworkers, processing orders by phone and in person, completing basic arithmetic and cash transactions, and entering orders using a keyboard or touchscreen. The posting also describes delivery-related duties and requirements: delivering products by car to customers, distributing flyers and door hangers, using navigation skills, and carrying products while walking and climbing. Delivery duties may involve adverse weather and navigating multi-story buildings and other delivery sites.

Requirements

Knowledge of operational tasks and ability to train others in those tasks.
Ability to operate all equipment.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
For delivery duties: valid driver's license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for delivery.
For delivery duties: navigational skills to read a map and locate addresses in the designated delivery area.
For delivery duties: ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
Dependable transportation to and from work.

Responsibilities

Assist the General Manager in coordinating store operations and completing assigned tasks.
Manage day-to-day operations, including cost, inventory, and cash controls.
Support customer relations and provide effective customer service and service recovery.
Help develop managers by setting an example and mentoring team members.
Encourage current team members and recruit new employees.
Oversee or assist with staffing, paperwork, food management, time management, store cleanliness, and marketing.
Follow company policies and procedures and promote Domino's image standards.
Learn and train team members on operational tasks and operate store equipment.
Stock ingredients, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean the store and equipment.
Enter and process customer orders by phone, in person, keyboard, or touchscreen.
When performing delivery duties, deliver products by car to customers and distribute flyers and door hangers.