Assistant Manager(07484) - 802 E. Washington St.
About The Position
The Assistant Manager leads a team of delivery drivers and customer service representatives to ensure orders are prepared and expedited quickly and correctly. The role maintains staffing levels that meet business needs throughout the day and helps provide quality service to internal and external customers, in person and over the phone. The Assistant Manager promotes teamwork, energy, and fun while upholding Domino’s standards for customer service, grooming, uniforms, and appearance. Opening and closing duties include preparing the store to receive orders at opening, making end-of-night bank deposits, and completing nightly product inventory counts. The role also supports delivery operations by collecting money and signed credit card receipts from drivers, inspecting delivery vehicles, and helping route drivers to maximize customer service and on-time delivery. Cross-training includes product and ingredient preparation, opening and closing procedures, oven operation, and packaging orders for delivery or carryout.
Requirements
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that reflect business needs throughout the day.
- When closing, make end-of-night bank deposits and complete a nightly product inventory count.
- When opening, ensure the store is properly set up and ready to receive orders at opening time.
- Promote a sense of urgency with every order.
- Resolve disputes and help ensure unhappy customers return.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Provide quality customer service to internal and external customers in person and over the phone.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, oven operation, and packaging products for delivery or carryout.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
