Assistant Manager, Sarah Road

Canadian Tire Corporation•Invermere, BC

10d

About The Position

This role is for an Assistant Manager at Mark's, a leading Canadian apparel retailer and part of the Canadian Tire family of companies. Mark's is known for its commitment to comfort, quality, and style, specializing in industrial and casual apparel, footwear, and accessories with strong private and exclusive brands. The Assistant Manager is expected to provide leadership, coach the team to deliver excellent customer service, and manage the B2B Mark’s Commercial Business function. Key responsibilities include ensuring accurate and timely order processing and delivery, providing exceptional omni-channel experiences, and supporting inventory management. The position also involves implementing and ensuring compliance with operating procedures, managing store operations, assisting with inventories, and upholding corporate policies related to LP, cash, audit, and OH&S. In the absence of the Store Manager, this role assumes full responsibility for store operations. The Assistant Manager is also responsible for training, communicating daily game plans, leading shift meetings, and ensuring team training completion. Furthermore, the role involves acting as a brand ambassador, motivating the team through recognition, managing performance, and fostering a positive, safe, inclusive, and empowering work environment. Mark's is committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything they do, believing in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. They welcome and encourage candidates from equity-seeking groups and provide accommodations throughout the application and interview process.

Requirements

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
Proven ability to build and manage a daily, weekly plan for the department and store.
Exceptional communication skills and organizational skills
Superior training and mentoring skills
3-5 years retail experience required.
High energy, enthusiasm, and a drive to succeed.
Basic computer skills required.

Responsibilities

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Support the customer experience through timely processing and movement of inventory to the salesfloor.
Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
Assists in preparation and execution of annual inventories.
Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
Assumes responsibility for all operations of the store in the absence of the Store Manager.
Creates and communicates execution of Daily Game Plan for operations activities.
Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
Follows up with the team to complete required training within timeframes.
Acts as a brand ambassador by promoting brands and culture.
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Maintain Mark’s performance management expectations including progressive discipline where necessary.
Follows the disciplinary process consistently and impartially.
Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).