Assistant Manager

Port City Java•Wilmington, NC

20d•Onsite

About The Position

The Assistant Manager is assigned to a particular Port City Java café and is responsible for its operations, sanitation standards, financial performance, customer service, and adherence to brand standards. The role includes overseeing daily café operations, managing and developing staff, maintaining product quality, and ensuring that company policies and local health regulations are followed. The Assistant Manager also handles scheduling, hiring and training, staff reviews, inventory, paperwork, marketing programs, and café finances. They participate in weekly management meetings and provide ongoing support and testing to help staff meet operational goals.

Requirements

Able to stand, sit, or walk for extended periods or an entire work shift.
Able to lift or otherwise move objects weighing up to 50 pounds on occasion.
Able to regularly operate computers and office productivity equipment, such as copiers and printers.
Able to communicate frequently in various situations as required by the job duties.
Able to assess product quality through tastings, cuppings, and evaluation of products and recipes.

Responsibilities

Provide superior customer service and satisfaction daily.
Maintain café cleanliness and sanitation, and follow and enforce applicable food safety regulations and Local Health Department standards.
Ensure the quality and integrity of food and beverages served in the cafés.
Lead and direct Baristas, support them, and guide implementation of operational programs and enforcement of brand standards.
Interview and hire Baristas, complete new-hire paperwork, and teach and train new employees.
Write weekly café schedules.
Manage café staff, including interviewing, reference checks, hiring, training, coaching, counseling, discipline, and termination.
Execute local café and system-wide marketing programs and promotions.
Conduct biannual Barista reviews, including setting goals and reviewing the previous period, and assign pay increases when appropriate.
Oversee daily operations of assigned cafés and ensure hourly employees follow company policies and procedures.
Participate in weekly manager meetings with Café Managers, District Managers, and corporate department staff to review procedures and rollouts, provide updates, and share best practices.
Conduct monthly café inventories.
Complete daily, weekly, and monthly operational paperwork, including sales, payroll, ordering, and reporting.
Ensure the assigned corporate café operates safely, functionally, and efficiently, and that facilities are maintained to health department standards.
Manage café cash, credit, and gift card transactions, cash handling, and financial statements.
Provide ongoing staff support, training, and testing, and ensure staff have the resources needed to meet their goals.