Assistant Manager - Boca Raton

Boll & Branch•Boca Raton, FL

34d•$58,000 - $80,000

About The Position

The Assistant Manager partners with the Store Manager to lead store performance, customer experience, and daily operations. The role serves as the primary leader when the Store Manager is absent, maintaining operational standards and making sound decisions. It combines hospitality-led customer service and design consultation with sales growth, team coaching, community engagement, merchandising, and operational excellence. The Assistant Manager helps build a welcoming, accountable, and positive team culture while representing Boll & Branch and its products, materials, and sustainability commitments to customers and the local community.

Requirements

At least 2 years of experience in a retail leadership role; luxury, home, lifestyle, or experiential retail experience is ideal.
Enthusiastic, welcoming personality and genuine interest in creating exceptional customer experiences.
Leadership skills to coach, motivate, and retain a diverse team of full-time and part-time Brand Ambassadors.
Entrepreneurial mindset and ability to partner on strategy, think critically, and take proactive action to improve results.
Strong communication and training skills, including the ability to inspire confidence and share product knowledge.
Experience with consultative selling and interest in helping customers design meaningful spaces.
Understanding of specialty retail operations, business development, clienteling, visual merchandising, HR basics, and cash management.
Intermediate knowledge of Google Suite (Drive, Docs, Sheets, Slides, and Meet), Word, Excel, and in-store retail systems.
Ability to stand for long periods, reach overhead, lift up to 50 lbs., and climb ladders or stepstools.
Ability to travel to the corporate office or nearby stores when needed.
Ability to complete all physical requirements of the job, with or without reasonable accommodation.

Responsibilities

Welcome guests and help them design spaces through in-store, in-home, and virtual design consultations.
Create personal, memorable customer and team interactions rooted in genuine hospitality.
Partner with the Store Manager to oversee store performance, customer experience, and daily operations.
Monitor business metrics, identify opportunities, and execute plans to improve sales, profitability, and community connection.
Maintain visual merchandising, housekeeping, and brand standards.
Develop product, materials, and sustainability knowledge and use it to educate customers and coach the team.
Lead by example on the sales floor through elevated service, hospitality-driven selling, and proactive customer engagement.
Mentor and coach Brand Ambassadors, provide feedback, celebrate achievements, and support performance improvement.
Support recruiting, onboarding, and training.
Help foster accountability, positivity, teamwork, and employee development.
Support relationships with local partners and participate in community outreach, design events, and in-store experiences.
Contribute ideas to establish the store as a local hub for design, hospitality, and inspiration, and act as a local brand ambassador.
Lead the store when the Store Manager is absent and ensure smooth operations and high standards.
Help manage controllable expenses, including payroll, supplies, and inventory.
Maintain inventory accuracy and perform opening and closing procedures, daily reconciliation, and other operational tasks.
Communicate and uphold company policies, procedures, and initiatives.