About The Position

The Assistant Manager is responsible for everything that happens during the shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. The role also involves maintaining the store’s image and standards and providing great customer service. General store duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. The work involves standing for most tasks, walking short distances, completing paperwork while seated, and lifting and carrying deliveries and food supplies. It may involve pushing or pulling trays, climbing stairs or ladders, and frequent reaching, bending, and hand use. Work conditions include varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination to make precise, rapid movements with speed and accuracy.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, and work under stress.
  • Ability to meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

  • Oversee all activities during the assigned shift.
  • Control costs, inventory, and cash.
  • Manage customer relations and provide great customer service.
  • Set an example for the crew and follow all policies and procedures.
  • Manage staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the store’s image, standards, and cleanliness.
  • Support marketing and profitability.
  • Operate store equipment, stock ingredients and supplies, and prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
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