Assistant Store Manager CosmoProf Beauty 8818

Sally Beauty Holdings•Meridian, ID

13d

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering an exceptional customer experience, overseeing store operations, and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The position provides day-to-day guidance to associates, supports sales and customer loyalty across in-store and Omni-channel experiences, and ensures merchandising and other brand standards are met. It also involves recruiting, training, coaching, and developing associates; maintaining positive associate relations; and fostering diversity, inclusion, and belonging. The Assistant Manager ensures company processes and digital fulfillment strategies are executed, helps manage inventory and payroll, oversees opening and closing procedures, and follows through on company directives and projects. The role also supports a safe store environment, enforces policies and procedures, protects company assets, and ensures compliance with HAZMAT training and execution. The job involves some physical exertion, including extended periods of standing and walking, recurring bending and reaching, and lifting moderately heavy items. The employee may sometimes work in other stores. The work environment is a retail setting with ordinary workplace risks and standard safety precautions.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Ability to perform physical activities including extended standing and walking, recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver an exceptional client experience, maximize sales and KPIs, and build customer loyalty.
Support the in-store selling model and Omni-channel services while ensuring brand standards for merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to achieve positive results and build a strong team.
Hold associates accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
Build working relationships with Store Manager peers, communicate consistently with the AM/DM, and foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including Omni-channel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, payroll-hour management, and appropriate scheduling; ensure opening and closing procedures are completed correctly.
Follow through on company directives, assignments, and projects in a timely and accurate manner.
Maintain a safe store environment and enforce policies and procedures.
Protect company assets by following inventory and cash-control procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and execution requirements are met.
Perform the Store Manager’s primary duties when the Store Manager is not present.