Assistant Manager - LUK Airport

OSI Recruit•Troy, OH

20h•Onsite

About The Position

The Assistant Manager plays a pivotal leadership role in delivering exceptional, luxury-focused guest experiences within a Hospitality company and the official Forbes Travel Guides premier private aviation environment at LUK Airport. As a key contributor to a distinguished organization with over 30 years of industry excellence, this position supports the management of a high-performing team dedicated to service excellence, sales achievement, and operational precision. The Assistant Manager is instrumental in maintaining the company’s reputation for superior client satisfaction, brand loyalty, and market leadership. By driving strategic initiatives, fostering a culture of continuous improvement, and ensuring seamless operations, this role ensures every guest interaction embodies the highest standards of the organization. Reporting to the Area or Regional Manager, the Assistant Manager provides hands-on leadership to a diverse team including Lead Guest Services, Guest Services, Lead Drivers, Drivers, Car Washer Detailers, and other field staff. The position is central to achieving guest service, sales, and profitability objectives within the assigned geographic area. Our client serves the luxury auto rental needs of the private jet industry, high-profile business leaders, and Sports & Entertainment celebrities.

Requirements

Proven experience in luxury service, hospitality, or private aviation environments
Demonstrated success in leading teams within high-end service operations
Exceptional interpersonal, communication, and conflict resolution skills
Strong sales acumen with a consistent track record of exceeding revenue and retention goals
Unwavering focus on delivering premium guest experiences and maintaining operational excellence
Ability to thrive in a fast-paced, detail-driven, and elite service environment
Valid driver’s license and clean driving record (mandatory)
Proficiency with CRM systems and operational management platforms
Flexibility to work evenings, weekends, and holidays as required

Nice To Haves

Experience in aviation, auto rental, guest services, or hospitality
Willingness to travel frequently and for extended durations
Tech-savvy with proficiency in smartphones, tablets, and digital tools
Associate’s or bachelor’s degree in business, hospitality, or a related field

Responsibilities

Support achievement of area sales goals through recruitment, onboarding, training, scheduling, coaching, performance management, and team development
Contribute to strategic planning by providing actionable sales insights, market intelligence, and operational recommendations
Assist in financial planning by forecasting needs, supporting annual budget preparation, managing expenditures, analyzing variances, and implementing corrective measures
Drive guest base growth by mentoring team members, cultivating relationships with key clients, identifying new business opportunities, and delivering consistently outstanding service
Evaluate and recommend enhancements to fleet composition, service offerings, and delivery models based on market trends, customer feedback, and competitive analysis
Identify and target group clientele that align with Go Rentals’ business objectives without overlapping with FBO priorities
Proactively utilize prospecting tools and channels to generate and secure new business opportunities
Respond promptly to all leads and inquiries, qualifying prospects to ensure revenue impact and performance accountability
Maintain full operational coverage at all times, arranging appropriate staffing and scheduling to meet business demands
Step in to manage field operations in the absence of the Area Manager, ensuring smooth execution and accountability
Ensure strict compliance with all federal, state, and local regulations, as well as FBO and hotel requirements and Go Rentals’ internal policies
Achieve monthly, quarterly, and annual revenue and direct sales targets through outside sales calls, prospecting, site visits, and client entertainment
Uphold full adherence to Go Rentals’ policies, procedures, and compliance standards in all activities
Perform any other duties as assigned

Benefits

Medical
Dental Low and Vision paid 100% by employer
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
Employee Assistance Program
Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
Identity Theft Assistance Services
Travel Assistance through Mutual of Omaha
COVID19 Resources (telehealth, mental health benefits and testing)
Pharmacy Discount Programs through CVS & Good RX
Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
401(k) Retirement Program
2 Weeks accrued Vacation with cash out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1,000.00 Referral Bonus Program for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Commission Program
Access to a full library of hundreds of online professional career training; from sales to software and nearly everything in between