Assistant Manager
About The Position
The Assistant Community Manager assists the Community Manager with the overall administration and maintenance of the physical property. The role reports to the Community Manager and Regional Property Manager and supports resident services, affordable-housing compliance, leasing and marketing, financial administration, reporting, and property operations. The Assistant Community Manager helps maintain full occupancy and ensures residents are provided with a clean, safe, and well-maintained community. The position is based at Pioneer Village in Glendale, California, is full-time, and has a day shift. The position is classified as non-exempt.
Requirements
- High school education or equivalent.
- Proficiency in verbal and written communication.
- At least 1 to 2 years of property-management experience; affordable-housing experience is preferred.
- At least one year of administrative experience.
- Understanding and comprehension of budgeting.
- At least one year of customer-service experience.
- Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
- Basic bookkeeping knowledge and general mathematical skills.
Nice To Haves
- Affordable-housing property-management experience.
- The company encourages taking its sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position.
Responsibilities
- Maintain resident files in accordance with compliance and property-management policies and regulations.
- Assist with marketing and advertising vacancies in accordance with the property's Affirmative Fair Housing Marketing Plan.
- Help maintain the property waiting list in accordance with the Tenant Selection Plan.
- Process housing applications in accordance with the property's affordable-housing covenants.
- Help prepare deposits for banking and make daily bank runs.
- Post resident payments in Yardi in a timely manner.
- Assist the Community Manager with required month-end management reports.
- Help maintain work orders and post them in Yardi.
- Assist with preparing office and maintenance supply orders within the approved property budget.
- Coordinate with maintenance personnel to meet vacancy turn-time targets.
- Prepare late notices and notices to pay rent.
- Assist the Community Manager with legal proceedings.
- Show available units.
- Maintain general office and resident files.
- Shop the competition and support marketing efforts proactively.
- Assist residents when requested and respond to resident complaints in a timely, professional manner.
- Record traffic in the software program daily.
- Follow up with guest cards or send a thank-you response within 24 hours of a prospect's visit.
- Attend company-sponsored events related to team development, which may sometimes involve overnight stays away from home.
- Perform other duties as requested.
- Assist the Community Manager in maintaining 100% occupancy.
- Maintain positive relationships with CORE internal departments.
- Assist with processing annual recertifications within established timelines.
- Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
