ASSISTANT MANAGER

City of New York•New York, NY

18d•$68,209 - $78,440

About The Position

The Office of Central Processing (OCP), part of the New York City Department of Social Services, is recruiting a Principal Administrative Associate III to function as an Assistant Manager. Under the general direction of the Operations Manager, the Assistant Manager uses independent judgment to manage a unit handling large-scale projects that affect agency workflow, case management, and case determinations. OCP coordinates with the Human Resources Administration, other city, state, and federal agencies, and private-sector businesses that provide services to temporary assistance participants. Central processing supports job centers in helping participants achieve financial independence. The Assistant Manager supervises Operations Supervisors responsible for projects involving programs such as Utility, Rent Arrears, and OCSE. The role organizes and assigns work, trains and reassigns staff, assesses staffing needs, and helps hire temporary and new office staff. It ensures that agency and departmental policies and procedures are properly interpreted and applied, that determinations comply with State and City regulations, and that projects and client benefits are processed accurately. The position also oversees office management functions and serves as a liaison with job centers, Food Stamp Centers, and other city and state agencies. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Applicants must be permanent in the Principal Administrative Associate civil service title.

Requirements

Applicants must be permanent in the Principal Administrative Associate civil service title.
Meet one of the stated Principal Administrative Associate qualification pathways: a bachelor's degree and two years of progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; an associate degree or 60 semester credits and three years of such experience, including one year of administrative supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of administrative supervisory experience; or equivalent education and/or experience, subject to the required one year of administrative or supervisory experience.
Education above the high school level may substitute for general clerical/administrative experience at 30 semester credits per six months, up to three years, but not for the required administrative or supervisory experience.

Responsibilities

Supervise Operations Supervisors implementing large-scale projects relating to programs such as Utility, Rent Arrears, and OCSE.
Organize work and assign staff to meet tight project deadlines; train and reassign staff as needed.
Assess staffing requirements for implementation plans and assist with hiring temporary and new office staff.
Direct Operations Supervisory staff in duties required by project plans.
Recommend programmatic changes and prepare corrective action plans when necessary.
Ensure proper interpretation and application of agency and departmental policies and procedures, and ensure determinations comply with State and City regulations.
Supervise office management functions, including timekeeping, and serve as security and management liaison to support efficient site operations.
Ensure projects are completed correctly and benefits due to clients are issued correctly.
Ensure agency recoupment of overpayments is accurate and timely.
Act as liaison between the Office of Central Processing and Job Centers, Food Stamp Centers, and other city and state agencies.