Restaurant Assistant Manager

Potbelly•Bothell, WA

28d•Onsite

About The Position

The Assistant Manager leads according to Potbelly values and develops people to deliver high-quality products and customer service, build sales, and control costs during each shift. The role requires judgment and discretion when supervising employees and resolving customer issues, while ensuring decisions follow Potbelly operating policies and procedures. The Assistant Manager works in the shop and reports to the General Manager. Responsibilities span people, customer experience, sales, and profit. The Assistant Manager trains, coaches, evaluates, schedules, and supports Associates and Shift Leaders; maintains workplace policies and safety practices; addresses customer complaints; upholds food quality, cleanliness, sanitation, and service standards; supports neighborhood marketing and promotions; and manages assigned profit-and-loss items, labor, inventory, waste, and cash handling. This is a full-time, nonexempt role. The position requires a minimum of 45 hours per week and includes substantial standing, walking, mobility, lifting, reaching, bending, and working in warm and cool environments. Work is primarily indoors, with some outdoor work, and may involve noise and exposure to food allergens. Rare travel is required.

Requirements

At least 2 years of management experience in a restaurant or retail environment.
High school degree.
Must complete and pass a Food Safety Certification course; certification requirements vary by state. In Illinois, certification is through the Illinois Department of Public Health; elsewhere, accepted providers include the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals, or National Environmental Health Association (Prometric).
Ability to comprehend and communicate in English verbally and in writing to perform job responsibilities.
Ability to manage a fast-paced, high-volume, customer-focused restaurant, including scheduling, supervising and counseling employees, problem-solving, maintaining cleanliness, executing marketing plans, training employees, and providing great customer service.
Exceptional customer service skills and strong business acumen.
Strong written and verbal interpersonal and communication skills.
Strong organizational skills and ability to multitask.
Ability to build and develop strong teams and resolve conflicts.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Knowledge of Microsoft Office.
Ability to work at least 45 hours per week and meet the physical and environmental demands described in the posting.
Must represent Potbelly Advantage and Potbelly values.

Nice To Haves

Bachelor’s degree.

Responsibilities

Train, coach, and develop Associates and Shift Leaders.
Formally evaluate Associate and Shift Leader performance, complete and sign appraisals, and hold weekly feedback sessions.
Educate and enforce workplace rules, personnel policies, labor laws, and security and safety procedures; recommend or implement corrective action as appropriate.
Recommend hiring and retention, work to reduce turnover and improve job satisfaction, schedule staff, update the communication board, and hold monthly staff meetings.
Develop the musician schedule.
Handle customer complaints and maintain standards for product quality, service speed and quality, cleanliness, and sanitation.
Assign daily cleaning duties and conduct weekly follow-up; manage food safety practices, uniform policy, back-of-house standards, and shop security and safety procedures.
Drive neighborhood marketing and promotions, including outreach outside the shop for recruiting and marketing.
Control assigned profit-and-loss line items, food components, labor, waste, and cash across shifts.
Count drawers and ensure cash-handling procedures are followed.
Update the daily prep sheet weekly, maintain food pars and inventory, and place shop orders.
Prioritize and manage deadlines while running an effective shift and providing customer service.