Assistant Manager - Inventory & Reverse Logistics

GOVX • La Vergne, TN

3d • Onsite

About The Position

The Assistant Manager supports the Inventory Manager in leading daily warehouse operations and directly oversees the Inventory and Reverse Logistics teams. The role supervises the Reverse Logistics Lead and Inventory Lead, coordinates floor operations, inventory control, and returns processing, and uses operational data to improve stock accuracy, reverse logistics workflows, and fulfillment efficiency. It partners across departments to resolve complex discrepancies and implement scalable process improvements. Success is measured by inventory accuracy, timely and accurate returns processing, effective discrepancy resolution, safe operations, and continuous improvement across Inventory and Reverse Logistics workflows.

The position operates on-site at the GOVX Fulfillment Center in La Vergne, Tennessee, across a professional office environment and an adjacent warehouse facility. It routinely uses computers, phones, photocopiers, printers, and packing equipment. Some lifting up to 40 lbs. is required. No travel is expected. The position has supervisory responsibilities.

Requirements

• At least three years of experience in inventory control, reverse logistics, or warehouse operations, including demonstrated supervisory or team-leadership experience.
• Hands-on experience with NetSuite ERP or an equivalent WMS.
• Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, and data analysis.
• Clear, professional written and verbal communication skills across technical, operational, and customer support channels.
• Strong attention to detail in data analysis, processing, and reporting of reverse logistics functions.
• Excellent time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.
• Ability to identify opportunities for process improvement, risk mitigation, and optimization of reverse logistics management practices.

Nice To Haves

• Bachelor’s degree.
• Three or more years of experience in project-based work.
• Basic knowledge of warehouse equipment such as scanners, printers, and pallet jacks.

Responsibilities

• Directly supervise and support the Reverse Logistics Lead and Inventory Lead; assign daily work, set priorities, manage performance, coach team members, and support their development.
• Oversee Bulk, Return for Sale (RFS), and general inventory returns processing.
• Ensure Return Authorizations (RAs) are created on time, logs are accurate and current, and returned inventory is routed to the appropriate disposition channel.
• Manage Open Box processing, bulk partner returns, and charitable donations.
• Support inventory accuracy by maintaining cycle count schedules, auditing stock movements, and partnering with Receiving, Accounts Payable, and Member Services to resolve receiving and return discrepancies.
• Coordinate with warehouse leads and partner departments to keep product, inventory, and return statuses aligned.
• Manage Jira ticket workflows for website and product-status updates, and maintain accurate system records in NetSuite.
• Analyze returns trends, inventory variances, and operational logs using Microsoft Excel.
• Identify process gaps, mitigate operational risk, and implement scalable workflow improvements.
• Maintain a clean, organized, and safe work environment; reinforce warehouse safety protocols, identify and escalate hazards, and model compliance with operating procedures.
• Complete additional assigned duties to support changing reverse logistics, inventory, and fulfillment center needs.

Benefits

• Competitive pay.
• Paid Time Off, Paid Sick Leave, and Paid Holidays.
• Competitive insurance benefits including Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) available.
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life.
• 401(k) retirement plan with discretionary company match.
• Employee discounts on the GOVX website.
• Opportunities for career advancement and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed