Assistant Manager

Valvoline Inc•Fort Worth, TX

7d•Onsite

About The Position

The Assistant Service Center Manager is the Service Center Manager’s right hand and helps build and lead a high-performance team that delivers a distinctive Valvoline Instant Oil Change service experience. The role combines hands-on vehicle maintenance and guest service with training, supervision, and oversight of service center operations. The assistant manager helps ensure company policies and procedures are followed consistently, develops team members, and supports a safe, clean, and well-organized workplace. The position is located at 9313 North Fwy, Fort Worth, TX 76177. It includes hands-on training and support, with the potential to become a Service Center Manager within 12 months. The role requires standing for up to eight hours, climbing stairs, occasionally lifting up to 50 pounds, crouching, bending, twisting, working with hands above the head, and working in a non-climate-controlled environment.

Requirements

At least 1 year of supervisory experience, including coaching, training, and supervising a team; retail or service-related experience is preferred.
Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience in a fast-paced environment and a history of making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English, including reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment.

Responsibilities

Perform oil changes and additional car maintenance services, educate guests about vehicle maintenance requirements, and review recommended services.
Supervise daily service center operations while working on the floor and train new team members.
Work with the team to provide excellent customer service and build trust and repeat customer loyalty.
Develop and maintain efficient weekly employee schedules, ensuring adequate coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits; help keep the service center clean and organized and maintain a safe and secure work environment.
Open and close the service center while following safety and security protocols.
Lead and train the team to support employee development.

Benefits

Weekly pay of $20.25 per hour.
Hands-on training and potential career progression to Service Center Manager within 12 months.
13 paid credit hours per year at Wilmington University, covering part-time enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off; paid time-off availability.
Back-up child and elder care.
Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program offering free, confidential well-being support, including for personal and work relationships, family, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on Valvoline Instant Oil Change automotive services.
401(k) savings plan with a 100% match up to 5%.