Assistant Manager - 6048

Domino's Franchise•Purcellville, VA

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role helps oversee and manage the store in the General Manager’s absence, leads the team on duty, and works hands-on in food preparation, customer service, and delivery coordination. The Assistant Manager also supports company and store objectives through employee training, scheduling, product and cash management, and maintaining an organized, productive work environment.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.
Ability to perform each essential job function satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Oversee and manage the store in the General Manager’s absence, following company policies, procedures, standards, specifications, guidelines, and training initiatives.
Ensure customers feel welcome and team members are responsive, courteous, friendly, and service-oriented.
Supervise food and product preparation and service to ensure consistency with brand standards, including portioning, image, and service.
Help team members complete opening, closing, and preparation lists.
Work hands-on preparing food and serving customers while overseeing delivery coordination.
Support sales, service, quality, facility appearance, sanitation, and cleanliness objectives through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer-service standards and efficient operations.
Assist with product management, confirming correct unit counts and condition and ensuring deliveries meet brand standards.
Identify labor or food costs and take specific actions to positively affect them.
Assist with scheduling labor based on anticipated business activity, staffing needs, and labor-cost objectives.
Understand human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Ensure proper attendance and actions, and provide and receive positive feedback or constructive criticism.
Maintain good communication with co-workers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers and management to solve problems and provide suggestions as needed.
Maintain a clean, organized work area and take ownership of the surroundings.
Maintain appropriate confidentiality.