About The Position

The Assistant Manager is responsible for everything that happens during their shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, store cleanliness, marketing, and profitability. The role requires setting a positive example, following all company policies and procedures, maintaining store standards, and delivering excellent customer service. Assistant Managers work with store team members on operational tasks such as preparing products, processing orders, taking inventory, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position may also involve delivering products and flyers within a designated area. The job requires working with customers and coworkers, handling time-sensitive tasks, making sound judgments, and meeting quality standards.

Requirements

  • Judgment, math skills, and the ability to multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Ability to comprehend and give correct written instructions.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to communicate with customers and coworkers in person and by telephone.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Transportation to and from work.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and delivery sites, while carrying products.
  • Ability to meet the listed physical demands, including standing, walking, lifting and carrying supplies, reaching, bending, crouching, climbing, and driving.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage staffing, paperwork, cost controls, cash control, inventory control, and food management.
  • Maintain customer relations and provide great customer service.
  • Follow company policies and procedures and ensure crew members do the same.
  • Work to a schedule and maintain attendance and punctuality.
  • Maintain the store's image, cleanliness, and adherence to standards.
  • Contribute to marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products to customers and deliver flyers or door hangers, when required.
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