Assistant Manager - FT-8123
About The Position
FullSpeed Automotive is a multi-brand automotive service platform operating locations nationwide. The Assistant Manager supports the Store Manager with daily operations and helps ensure the team delivers fast, friendly, high-quality automotive service in a safe, clean, and well-run location. The role is hands-on, with time spent in the service bay, at the front counter, and in the back office, and can serve as a developmental step toward store leadership. The Assistant Manager helps lead and coach technicians and service advisors, supports customer service and sales, assists with store operations and inventory, and promotes quality and safety standards. The role may lead the location when the Store Manager is absent. The position is full-time at Kwik Kar 8123 in Plano, Texas; the salary range is undisclosed.
Requirements
- At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
- Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
- Basic math and cash-handling skills.
- Comfort using point-of-sale and inventory systems.
- Valid driver’s license with a clean driving record.
- Ability to stand for extended periods and lift up to 50 pounds as needed.
- Availability to work flexible hours, including weekends and some holidays.
- High school diploma or equivalent.
Nice To Haves
- Prior experience in quick-lube, automotive service, or a related industry.
- Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
- Experience supervising or training team members in a retail or service environment.
- ASE certification(s), or willingness to obtain certifications as required by brand standards.
Responsibilities
- Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
- Coach, train, and motivate technicians and service advisors to provide consistent, high-quality service.
- Assist with scheduling team members to provide appropriate coverage during peak hours and busy seasons.
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
- Foster a positive, team-oriented work environment that reflects company values.
- Greet customers, explain services, and provide a customer experience consistent with the company’s service standards.
- Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
- Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
- Support repeat business through excellent service and customer care.
- Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
- Help monitor inventory of parts, fluids, and supplies and place orders as directed by the Store Manager.
- Keep the shop and customer areas clean, organized, and presentable in accordance with brand standards.
- Support compliance with safety protocols, environmental regulations, and company policies.
- Help track daily sales, productivity, and key performance metrics and keep the team focused on store goals.
- Help ensure services are performed correctly and safely in accordance with brand and manufacturer standards.
- Conduct or support quality checks on completed work.
- Promote safe practices for equipment use, chemical handling, and shop operations.
- Help identify and address maintenance needs for shop equipment and facilities.
- Perform other job-related duties as directed by a supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
