Assistant Manager

EssilorLuxottica Group • Wellington, FL

3d

About The Position

The Assistant Manager acts as a leader when the Store Manager is absent and supports the Store Manager in running the store. The role operates as a business owner within the marketplace and LensCrafters organization, represents LensCrafters as a premier destination for vision needs in the community, and delivers key performance metrics.

The Assistant Manager helps drive sales, profitability, customer experience, continuity of care, and store performance. The position partners with the Store Manager to lead and develop the team, maintain store standards, support positive relationships with doctors, ensure policy compliance, and perform administrative duties. The role requires a flexible schedule that includes nights and weekends.

Requirements

• High school graduate or equivalent.
• At least 1 year of management or supervisory experience with direct reports.
• Knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Strong command of English for written correspondence and oral communication.
• Strong communication and listening skills.
• Demonstrated high-level selling skills.
• Proven ability to solve problems.

Nice To Haves

• College degree or equivalent.
• Previous leadership experience in the retail and customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

Responsibilities

• Deliver quality and improvement across key performance indicators, including comparable sales, sales-to-plan, conversion, customer count, comparable growth, traffic, store operating profitability, continuity of care, exam growth and retention goals, Net Promoter Score, and current-year objectives.
• Apply knowledge of retail business to support positive sales and business results and understand the market and competitors.
• Support store business plans to maximize sales and profit.
• Partner with the Store Manager to lead and develop the team.
• Provide clear, constructive, timely feedback and partner with the Store Manager on employee development.
• Execute visual directives and maintain store appearance.
• Maintain a positive working relationship with doctors.
• Promote team compliance with all policies.
• Perform administrative duties.
• Work a flexible schedule, including nights and weekends.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED