BNA Assistant Manager– Nashville, TN

LAZ Parking Georgia•Nashville, TN

2d•Onsite

About The Position

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today! The Spirit of the Position: The Assistant Manager will support in overseeing daily operations. This role is responsible for creating a welcoming and clean atmosphere for customers and clients and ensuring compliance with company policies. The Assistant Manager will act as a liaison between staff, customers, and management, providing leadership and operational support.

Requirements

High school diploma or equivalent
2+ years of management experience
Strong leadership, communication, and problem-solving skills
Ability to work flexible hours, including weekends and holidays
Proficiency in MS Office and familiarity with parking management systems

Nice To Haves

Bachelor's Degree or equivalent work experience desired
college degree preferred
Ability to seek improvement and create an environment of idea sharing and creative problem solving
Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution
Strong customer service skills and abilities
Ability to be approachable and facilitate coaching conversations with employees and managers
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
Ability to encourage open expression of ideas and opinions
Excellent teambuilding and interpersonal skills
Ability to work independently and multi-task
Ability to communicate professionally and effectively with all levels of the organization
Ability to interpret policies, procedures, and standard business practices
Demonstrates a sense of urgency and timeliness

Responsibilities

Assist in managing day-to-day operations, including staffing, scheduling, and facility maintenance.
Monitor equipment functionality and coordinate repairs or replacements as needed.
Ensure compliance with safety standards and company policies.
Maintain inventory of equipment and supplies.
Address customer inquiries, complaints, and resolve issues promptly and professionally.
Maintain a high level of customer satisfaction through proactive engagement and problem-solving.
Assist in training, coaching, and supervising staff.
Monitor employee performance and provide feedback to ensure service quality.
Ensure adherence to local regulations, company policies, and security protocols.
Support implementation of new technologies or systems to improve efficiency.
Assist in planning for special events or peak periods requiring additional coordination.