Assistant Manager - FT-8019
About The Position
FullSpeed Automotive operates a nationwide, multi-brand automotive service platform. The Assistant Manager supports the Store Manager with day-to-day operations and helps ensure customers receive fast, friendly, high-quality automotive service in a safe, clean, and well-run location. The hands-on role involves working across the service bay, front counter, and back office, and may serve as a developmental step toward store leadership. The Assistant Manager helps lead and train the team, deliver a strong customer experience, support store operations and sales goals, and maintain service quality and safety standards. The role may require leading the location when the Store Manager is absent. Other job-related duties may be assigned by a supervisor.
Requirements
- At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
- Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
- Basic math and cash-handling skills.
- Comfort using point-of-sale and inventory systems.
- Valid driver's license with a clean driving record.
- Ability to stand for extended periods and lift up to 50 pounds as needed.
- Availability to work flexible hours, including weekends and some holidays.
- High school diploma or equivalent.
Nice To Haves
- Prior experience in quick-lube, automotive service, or a related industry.
- Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
- Experience supervising or training team members in a retail or service environment.
- ASE certification(s) or willingness to obtain certifications as required by brand standards.
Responsibilities
- Support the Store Manager in supervising daily operations and lead the location in the manager's absence.
- Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
- Assist with scheduling team members to provide coverage during peak hours and busy seasons.
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
- Foster a positive, team-oriented work environment reflecting FullSpeed Automotive's values.
- Greet customers, explain services, and ensure visits reflect the company's commitment to speed, quality, and trust.
- Recommend additional services based on manufacturer guidelines and vehicle needs.
- Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
- Support efforts to build repeat business through excellent service and customer care.
- Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
- Help monitor inventory of parts, fluids, and supplies and place orders as directed by the Store Manager.
- Keep the shop and customer areas clean, organized, and presentable.
- Support compliance with safety protocols, environmental regulations, and company policies.
- Help track daily sales, productivity, and key performance metrics.
- Help ensure services are performed correctly, safely, and according to brand and manufacturer standards.
- Conduct or support quality checks on completed work.
- Promote a safety-first culture, including proper equipment use, chemical handling, and shop safety procedures.
- Assist in identifying and addressing maintenance needs for shop equipment and facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
