Assistant Manager(08947) - 8551 Hwy 56 West

Domino's Franchise•Louisburg, NC

About The Position

The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and accurately. The role maintains staffing levels appropriate to business needs, supports store opening and closing procedures, and promotes a sense of urgency, teamwork, energy, and fun. The Assistant Manager provides quality customer service, resolves disputes, supports delivery operations, and upholds Domino’s standards for grooming, uniforms, appearance, and on-time delivery.

Requirements

Ability to speak and write clearly.
Ability to use a computer-based order-entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Maintain staffing levels that reflect business needs throughout the day.
When closing, make end-of-night bank deposits and complete a nightly product inventory count.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Foster and project a sense of urgency with every order.
Resolve disputes and help ensure unhappy customers return.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Uphold Domino’s standards for grooming, uniforms, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Provide quality customer service to internal and external customers over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.