Assistant Manager - Baltimore, Maryland

LAZ Parking Mid Atlantic•Baltimore, MD

About The Position

The Assistant Manager oversees operations at the Hotel Revival valet locations under the direction of the Valet Manager, ensuring professional valet parking management. The role supports LAZ Parking’s employee-focused servant leadership culture, home-office programs and initiatives, and the needs of operational teams at assigned locations. The Assistant Manager helps manage and develop the valet team, supports staffing and payroll processes, oversees financial and operational performance, and builds client relationships. The role also supports opening new locations, prepares operations for potential locations, and carries out projects and initiatives as needed. This position requires hotel or resort management experience, valet-environment experience, and a valid driver’s license held for at least three years.

Requirements

At least 3 years of management or supervisory experience in a hotel or resort.
2–4 years of previous experience working in a valet environment.
Experience leading a group of 10–20 individuals.
A valid driver’s license held for at least 3 years.
Experience working in high-stress situations with tight deadlines and high customer expectations.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Ability to seek improvement and foster idea sharing and creative problem-solving.
Ability to handle employee conflict, follow grievance procedures, mediate, and resolve conflicts.
Strong customer service skills.
Ability to facilitate coaching conversations with employees and managers.
Ability to help others overcome challenges.
Ability to encourage open expression of ideas and opinions.
Excellent team-building and interpersonal skills.
Ability to work independently and multitask.
Ability to communicate professionally and effectively at all organizational levels.
Ability to interpret policies, procedures, and standard business practices.
Demonstrated sense of urgency and timeliness.
Willingness to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 25 pounds; stand and walk for extended periods; and bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

Bachelor’s degree or equivalent work experience desired.
Valet parking management experience is highly preferred but not required.

Responsibilities

Assist with managing and developing the hotel valet team to accomplish annual and periodic goals and initiatives, using LAZ Parking’s culture as a guideline.
Identify high-potential employees to support the organization’s growth.
Support the Valet Manager with payroll time entries, shift scheduling, and valet training.
Process payroll, ensure hours are approved on time, coordinate accurate pay data with local payroll, and work with the Human Resources Manager on wage-and-hour compliance.
Assist with opening newly assigned locations.
Manage the assigned location’s finances, adhere to budgets, and identify revenue enhancements related to staffing, scheduling, and operating expenses.
Develop client relationships and support business retention.
Organize and teach valet parking management skills to Team Leaders and frontline staff.
Assist the region with operational preparation for potential new valet locations.
Prepare required daily, weekly, monthly, and annual financial and operational reports.
Maximize revenue, expense management, and customer satisfaction while maintaining service standards and initiatives aligned with client expectations.
Manage, plan, schedule, train, and direct Team Leaders and frontline staff.
Implement and complete projects, programs, and initiatives arising from the assigned operation.
Communicate with local police departments and emergency management teams regarding claims and daily operations.
Assist with monitoring, reviewing, and analyzing market rate structures.
Perform additional duties as assigned.