Assistant Manager, Workplace Operations
About The Position
The Assistant Manager, Workplace Operations supports the overall success of Workplace Operations by collaborating with peers and partners, using operational data and workforce planning to improve service delivery, employee experience, and operational effectiveness. The Assistant Manager, Workplace Operations ensures specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. The incumbent works with the Senior Manager, Operations to ensure design, delivery and continuous improvement of the service and support experience and ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.
Requirements
- University Degree in Business Administration/Data Analysis/Finance or 5+ years related experience
- Expert data analytics knowledge, including Power BI, Advanced Excel, SQL, Python
- Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties.
- Good knowledge of supervisory and conflict resolution techniques.
- Strong organizational skills and ability to set priorities and manage time.
- Thorough knowledge and understanding of department’s policies and procedures.
- Good knowledge of Bank HR policies, practices and legal requirements.
Responsibilities
- Leads the development and ongoing maintenance of dashboards, reports, and data tracking tools to monitor space utilization, service performance, and operational trends, enabling informed decision-making
- Analyzes workplace data to identify trends, gaps, and opportunities, translating insights into actionable recommendations that improve efficiency, planning, and employee experience
- Provides regular reporting and insights to support workforce planning, resource allocation, service levels, and overall operational performance
- Drives a strong service culture across the team, ensuring consistent, high-quality support that enhances employee and client experience
- Manages workforce planning and scheduling to ensure appropriate staffing levels, continuity of operations, and effective coverage during absences, peak periods, and disruptions
- Acts as the primary escalation point, triaging and resolving issues related to facilities, technology, amenities, and workplace behaviors within established service levels
- Oversees day-to-day operations, including Concierge Desk services, ensuring seamless support for employees, visitors, and business partners
- Coordinates and supports the execution of workplace engagement activities, including planning, communications, and logistics across all locations
- Partners with Real Estate, property management, and service providers to proactively address facility-related requests, issues, and ongoing maintenance needs
- Ensures compliance with Occupational Health & Safety, fire safety requirements, and maintains accurate records for emergency readiness and coverage
- Collects and analyzes formal and informal workplace feedback, producing reports and insights to drive continuous improvement initiatives
- Manages invoice processing and approvals within SLAs, while maintaining strong budget oversight and identifying cost-saving opportunities
- Supports incident management and business continuity efforts, including coordination during critical events and workplace disruptions
- Continuously evaluates and improves processes to enhance service delivery, operational efficiency, and consistency
- Leads and develops a high-performing team, including recruitment, coaching, performance management, and succession planning
- Ensures strong governance, risk management, and adherence to regulatory, compliance, and organizational policies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
